Privacy Policy for Art n Soul Therapy
Art n Soul Therapy is dedicated to providing high-quality services while upholding your rights and privacy. We are committed to recognizing, respecting, and protecting your right to privacy and confidentiality in all interactions with us. This statement outlines our ongoing responsibilities to you concerning the management of your Personal Information.
Art n Soul Therapy adheres to the regulations outlined in the Privacy Act 1988 (Cth) as well as the Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019).
What is Personal Information and Why Do We Collect It?
Personal Information refers to data or opinions that identify an individual, including Health Information, which pertains to an individual’s physical or mental health or disability.
Examples of Personal Information we collect may include: names, phone numbers, email addresses, residential addresses, dates of birth, religious affiliations, relevant medical information, psychological histories, counseling goals/reasons, and emergency contacts.
We collect your Personal Information through various means, including intake forms, interviews, correspondence, telephone calls, emails, our website, Customer Relations Management Software, publicly available sources, and with consent, from third parties. Art n Soul Therapy only requests and retains necessary Personal Information pertinent to the services we provide.
Whenever we collect Personal Information, we will inform you of the purpose behind its collection and how we intend to utilize it.
Third Parties
While we primarily collect Personal Information directly from you, there may be instances where we receive information from third parties, such as other health services. In such cases, we will take reasonable steps to ensure you are informed about the information provided to us by third parties.
Privacy and Our Website
Our domain is hosted on an Australian-based server to comply with local data storage standards. They are based in Sydney and Brisbane, while we prioritize the security of your personal information, it’s important to note that no method of transmission over the Internet or electronic storage is entirely secure. While we employ commercially acceptable means to safeguard your data, absolute security cannot be guaranteed.
Cookies
In order to enhance your experience on our website, we may utilize cookies. These are small text files placed on your computer to remember your preferences. You have the option to refuse cookies by adjusting your browser settings, although this may limit certain functionalities of our website. Our website is GDPR compliant, and we request your consent for the use of cookies.
Additionally, we may use cookies such as Google Analytics solely to track your interactions with our website for analytics and marketing purposes. These cookies help us tailor content and improve our services. You have the ability to adjust your browser settings to manage cookies.
Links to Other Websites
Our website may contain links to external websites. It’s important to note that we are not responsible for the privacy practices of these websites, and they are not governed by our Privacy Policy. We advise you to review the privacy policies of these external sites when navigating away from our website.
Disclosure of Personal Information
Your Personal Information will only be disclosed:
– To prevent or mitigate a serious and imminent threat to your life or the life of another individual.
– To external agencies with your or your representative’s consent.
– With written consent from a person with lawful authority.
– When required by law or to fulfill legislative obligations such as mandatory reporting and court subpoenas.
Security and Destruction of Personal Information
We store your Personal and Health Information securely to prevent misuse, loss, unauthorized access, modification, or disclosure. When this information is no longer required for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it.
Access to Your Personal Information
You have the right to access the Personal or Health Information we hold about you, including the ability to update or correct it, with certain exceptions. To access this information, please contact a staff member. We may require identification from you to protect your Personal or Health Information.
You also have the right to request corrections to your information if you believe it is inaccurate, incomplete, or outdated. However, access may be denied in certain circumstances outlined in our policy.
We strive to address all requests within 14 days. While there is no fee for accessing your information, an administrative fee may apply for providing copies.
Maintaining the Quality of Your Personal Information
We are committed to ensuring the accuracy and completeness of your information. If you discover inaccuracies or outdated information in your Personal Information, please notify us promptly so we can update our records and continue providing quality services.
This Privacy Policy is effective as of March 2024 and may be subject to updates. We encourage you to review this policy periodically for any changes.
If you have any questions or concerns regarding our Privacy Policy, please contact us at info@art-n-soultherapy.au
Art n Soul Therapy Privacy Policy v4. March 2024